Well, the good news is that the luggage has been found! If all goes to plan, we could be in for a tearful reunion later today, although I think tomorrow is probably more likely.
My exchange with the call-centre made me laugh.
Call-centre lady: "Now madam, I need to ask you a few questions about your luggage. Can you tell me any three unique items that were inside the case?"
Me: "Yarn. Wool. For knitting. You knit with it. Knitting wool. That's W-O-O-L. Lots of it."
17 hours ago