Received in the post this morning: two replacement needles for those that suffered at the hands of the Baudelaire socks!
I WILL be buying Brittany again in the future, I'm impressed by their customer service and delivering on their guarantee, no questions asked (although a short reply to my email would have been nice...)
And thanks to everyone who suggested that it was worth following up on!
A Whole lot of Nothing and Something
7 hours ago